Learn how we go above and beyond for our customers.
At LoneStar Badge & Sign, we are committed to creating a positive experience for every customer. Whether ordering a large batch of custom lanyards, coordinating small recurring deliveries to different locations, or just stocking up on a few extra badge supplies, you always get our team’s best service!
We know how frustrating it is to feel ignored or not get your questions answered promptly. At LoneStar Badge & Sign, we’ll never lose you in the shuffle — we do everything we can to make sure you have a stellar experience every step of the way.
At the end of the day, our team isn’t happy if our customers aren’t happy. That’s why we ensure top-tier customer service for all our clients by providing amenities and services such as:
- Flexible contact hours
- Live chat
- On-screen help
- Knowledgeable staff
- Design assistance
- Calendly appointments
- Various shipping options
Keep reading to learn more about the different ways we are committed to supporting our customers and providing excellent customer service!
Flexible contact hours
We know how busy life can get. That’s why we have flexible contact hours extending outside the standard 9 to 5. You can give us a call or fill out our online contact form at any time of day, and we will always respond as soon as we can. If you have an issue or emergency, we’ll do everything in our power to provide constant communication until a resolution is reached, even if it’s outside of normal business hours.
When you visit our website, you can get real-time assistance by clicking on the little blue circle in the bottom right-hand corner. This handy feature allows you to chat with our team and get answers to all of your questions. When a LoneStar team member is online, you can typically expect a response within 10 minutes!
To maximize convenience, we’ve thought of everything to make the design and ordering process as straightforward as possible. Help is never far away with our useful on-screen assistance and prompts! If you need clarification about a field on our ordering form, just click the question mark icon for a pop-up explanation.
Our expert staff is happy to lend their expertise for whatever you may need. Whether you’re unsure what printing method is best to achieve your desired look, or you’re trying to determine what supplies you should have on hand for a large convention, you can turn to our team and their decades of experience in the custom products industry for help.
If you don’t have a custom design to upload, or just need a bit of inspiration, our online design suite makes it easy to create and preview your personalized products before purchasing. And if you want even more support with your design, our team is happy to help you iron out the details and send you a preview of a design we come up with.
Calendly is a scheduling platform that makes coordinating meetings with our team easy. All you need to do is visit our page, select your meeting length, then pick a time on our calendar that works for you. Calendly will automatically create a calendar event for both you and our team, so there’s no hassle or back-and-forth to find a time to meet.
Our flexible shipping options make it easy to get your products exactly where they need to be. Traveling for a convention on the road? We can ship your badges directly to the convention center or your hotel. Or maybe you’re ordering from headquarters but need the order delivered to a different location. That’s not a problem when you work with LoneStar Badge & Sign — wherever you need your custom products delivered, we’ll make it happen.
Whether you hit a snag in the design process, need some help getting started, or have a question about your order, the LoneStar team is ready to provide great customer service. Contact us today with any questions or to place your first LoneStar order!